PhoeniBlocks®

Support

Need help?

Email us at . We read every message and usually reply within two business days.

Send Diagnostics from the game

The fastest way to report a problem is from inside the game, because it attaches a technical log of the session.

  1. Open Game Rules and scroll to Need Help?
  2. Tap Send Diagnostics. Your email app opens with the log attached.
  3. Add a line or two about what happened, then send it.

Use web mail, like Gmail in a browser? The game shows you the log file (pb_diag.txt) instead, ready to attach. The log holds technical details only, never names.

Common questions

How do I get PhoeniBlocks on a new phone?

Your purchase belongs to your Google account. Sign in to Google Play on the new phone with the same account and install PhoeniBlocks at no extra cost.

Where are my POINTS and saved game kept?

On your device only. Uninstalling the game removes them, and they don't move to a new phone.

I'm out of MOVES. Is the game over?

No. Tap TRY AGAIN to renew the Interloper with a full set of MOVES, or, if you have more POINTS than blocks left, use POINTS to continue right where you stopped.

How do I start a player over?

Open Preferences, tap Edit next to the player, and tick Start this player fresh.

Does PhoeniBlocks need the internet?

No. Once it's installed, you can play fully offline.

Are there in-app purchases?

No. You buy PhoeniBlocks once and everything is included: all 3,250 puzzles and every scene. There are no ads either.